From building your basket to the moment it reaches your door, here is the step-by-step flow we follow to keep your weekly shop simple and reliable.
This page explains how our grocery delivery service works, what to expect at each step, and the small print that keeps things clear. We want you to feel confident about your order before you place it.
We use this term for everyday items you need on a regular basis: fresh produce, dairy, bread, pantry staples, cleaning supplies, and personal care products. If you are unsure whether an item fits, check the catalog or contact us. We keep the list practical and focused on what most homes actually use.
Before you pay, we verify availability against our real store inventory. This keeps substitutions rare. If an item is unavailable after you order, we will only replace it with a close match and always note it on your delivery note. You can refuse a substitution and we will refund that line.
Same-day dispatch applies to orders placed before our cut-off time, which varies by area. You choose a delivery window that fits your day. We do our best to stay within that window, but on busy days a delay of up to 30 minutes is possible. We will keep you updated by SMS or email.
Orders over a set amount get free delivery. The threshold depends on your postcode and is shown at checkout before you confirm. If your order falls below the minimum, a standard delivery fee applies. We do not add hidden charges.
Repeat customers can save their usual lists for quick reordering. This feature is meant for convenience, not as a subscription. You always review your basket before checkout, so you can add or remove items as needed.
We check produce and perishables before packing. If something does not meet our standard, we leave it out and refund that item. This is not a substitute for your own judgment, but we do our part to keep quality consistent.
These notes are meant to give you a clear picture of how we operate. For questions about a specific order or delivery area, please check our help page or contact us directly. We are happy to clarify anything before you place your order.
A clear look at the steps we take from the moment you confirm your basket to the time it reaches your door. We keep the process straightforward, so you always know what happens next.
Browse the catalog and add what you need. Stock levels are checked against real store inventory, so you only see items we can actually deliver today.
Choose a time slot that fits your day. We offer same-day dispatch for orders placed before our cutoff, and you can always select a later window if that suits you better.
Our team gathers your items from the shelves. Fresh produce is checked by hand, and cold goods go into temperature-controlled bags to stay chilled until they arrive.
Before the order leaves the store, we review it against your list. If an item is unavailable, we let you know before checkout, so substitutions stay rare and transparent.
Your groceries are loaded into our vans and taken along a route planned for your area. We aim to respect the window you picked, keeping you updated if anything shifts.
We deliver to your doorstep or preferred spot. Cold items stay cool in insulated bags during the trip, so everything arrives ready for the fridge or pantry.
Orders placed before 14:00 are usually dispatched the same day. We keep you informed at each step, so you know when to expect your delivery.