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Whether it is a question about your delivery window, a missing item, or help setting up your usual list, our support team is local and easy to reach. Here is how to get in touch and what you can expect from us.
The quickest way to sort out a time-sensitive issue, like a delivery that has not arrived or a substitution you are unsure about. Our team answers calls during store hours and returns voicemails the same day.
For order history questions, receipts, or feedback that needs a bit more explanation, email works well. Attach your order number and we will have the full context before we reply.
Prefer to talk face to face? Drop by and ask for the customer service desk. We can look up your account, adjust an upcoming order, or help you set up a saved list on the spot.
8328 Opperman Harbors Suite 141
East kelebogile, KZN 0813
Phone calls are answered during opening hours, usually within a couple of minutes. Emails get a first reply within one business day, and most questions about orders are resolved within that same window. If we need to check with the store team about stock or a delivery route, we will let you know exactly when to expect an update.
Same-day replies
on business days
Whether you need help with a delivery window, have a question about a product, or want to check on your regular list, our local team is ready. We keep things straightforward — call, email, or drop by the store.
We keep the same hours every day so you always know when to reach us. Delivery windows are available throughout the day — see the latest slots when you build your basket.
You are welcome to visit the store during opening hours. Our team can also help you set up a regular list or answer questions about stock and substitutions face to face.
Straight answers on how our service works, what to expect with stock, and how we handle the details that matter for your weekly shop.
We check every item in your basket against our live store inventory before you confirm. If something is out of stock, you will see it right away and can swap it for a similar product. This keeps substitutions rare and gives you a clear view of what is actually available for same-day dispatch.
You pick a time slot that fits your day, usually a two-hour window in the morning, afternoon, or evening. We confirm the slot when you place the order, and our drivers follow a route that respects that window. If you need to change it, just reach out before the picking starts and we will adjust.
We cover a growing list of residential areas, and you can check your address during checkout. If we do not reach your street yet, we will let you know and keep you posted as we expand. Our focus is on keeping delivery reliable and fresh for the neighborhoods we serve.
Fresh produce is picked the same day and kept in temperature-controlled bags until it reaches your door. Dairy and frozen goods stay chilled throughout the trip. We also check quality at the shelf, so you get items that are ripe and within their best-before range.
Yes. Once you have placed an order, you can save that list and reuse it next time. It is handy for weekly staples like bread, milk, and cleaning supplies. You can edit quantities before adding to your basket, so it stays flexible.
We double-check every order before it leaves the store, but mistakes can happen. If something is wrong, contact us within 24 hours and we will sort it out, whether that means a refund or a replacement on your next delivery. Our goal is to make it right without fuss.
Need more details about your order or our coverage? Contact our team or read our help section for step-by-step guides.