These terms explain how Friend Supermarket operates, what we promise, and where our responsibility ends. Please read them before placing an order.
Friend Supermarket is an online grocery ordering service. We deliver fresh produce, pantry staples, dairy, frozen goods, cleaning supplies, and personal care items to residential addresses across South Africa. When you place an order, we confirm stock against our real store inventory before checkout. This keeps substitutions rare and transparent.
You are responsible for keeping your account details accurate, including your delivery address and contact information. When you submit an order, you agree to pay the amount shown at checkout. We may cancel an order if an item is unavailable or if we suspect a mistake in pricing. In those cases, we will let you know before dispatch.
We offer same-day dispatch in many areas, but delivery windows depend on your location and the time of day you order. A confirmed window means we aim to arrive within that period. Traffic, weather, or unexpected demand can cause delays, and we will do our best to keep you informed if that happens.
We check stock before checkout, so substitutions are uncommon. If a product does not meet our quality standard at picking time, we may replace it with a similar item of equal or better value. You can decline a substitution at delivery, and we will refund that item. Fresh produce varies naturally, and we do not guarantee exact size or appearance.
Prices are shown in South African Rand and include applicable taxes unless stated otherwise. Orders over a set amount qualify for free delivery; the threshold is displayed at checkout. We do not store your payment details on our servers. Payment is processed through a secure gateway at the time of your order.
If an item arrives damaged, spoiled, or incorrect, contact us within 48 hours of delivery. We will review the issue and issue a refund or replacement. Refunds are processed to the original payment method within a reasonable time. We do not offer refunds for items that were prepared to your specification or for perishable goods after 48 hours.
Friend Supermarket is not liable for indirect damages, loss of profits, or data loss arising from the use of our service. Our total liability for any claim related to an order is limited to the amount you paid for that order. We are not responsible for issues caused by incorrect address details, missed delivery windows, or items left unattended at your request.
We may suspend or terminate your access to the service if you violate these terms, provide false information, or engage in fraudulent activity. You can stop using the service at any time by closing your account. Termination does not affect orders already in progress or your rights regarding completed transactions.
We may update these terms from time to time to reflect changes in our service or legal requirements. The latest version will always be available on this page. If a change affects your rights significantly, we will notify you by email before it takes effect. Continued use of the service after changes are posted means you accept the updated terms.
If you have questions about these terms, our refund policy, or any legal matter, reach us at:
Friend Supermarket
8328 Opperman Harbors Suite 141
East kelebogile, KZN 0813
Email: info@friendsupermarket.com
Phone: +27571049480