Whether you need to track a delivery, adjust an upcoming order, or ask about an item in your basket, our support desk points you to the right place. Find quick answers and clear next steps below.
Leave your details and our support team will reach out during business hours. Whether it is a question about your last order, a delivery window, or help finding a product in our catalog, we will sort it out on the phone so you do not have to wait on chat.
Whether it's a question about a delivery window, an item that didn't arrive as expected, or help with your saved list, our support desk is the direct line to a real person who knows how the store runs. No bots, no endless menus — just clear answers about your order.
We keep response times honest and practical. Most questions get a reply within a couple of hours during opening times, and anything urgent is flagged straight to the store team.
For urgent questions about a delivery in progress or an item you need today.
+27 57 104 9480Best for order details, substitution questions, or feedback that needs a written record.
info@friendsupermarket.comEmail replies within 2 business hours during store hours. Phone calls are answered immediately when the desk is staffed.
Need a quick answer on delivery areas or how substitutions work? Check the resources page for guides and updates.