Privacy Policy

1. Who We Are

Friend Supermarket operates this website and provides neighborhood grocery delivery services across residential areas in South Africa. We deliver fresh produce, pantry staples, dairy, frozen goods, cleaning supplies, and personal care items directly to your door. This policy explains what information we collect when you use our site or place an order, and how we handle it.

2. Information We Collect

We collect only the information needed to process your orders and improve our service. This includes:

• Details you enter in forms: your name, delivery address, phone number, and email address.
• Order history, saved shopping lists, and delivery preferences you choose to store in your account.
• Messages you send us through our contact forms or support channels.
• Technical data such as browser type, device information, and IP address, which helps us keep the site secure and understand how visitors use it.

3. How We Use Your Information

Your data is used for clear, practical purposes:

• To confirm stock availability and process your grocery orders.
• To arrange same-day delivery and keep you updated on your delivery window.
• To respond to your questions and resolve any issues with an order.
• To remember your usual shopping lists so reordering is quicker.
• To improve our website, delivery routes, and product selection based on general usage patterns.

We do not sell your personal information to third parties, and we do not use your data for purposes unrelated to our grocery service without asking for your consent.

4. Cookies and Tracking

Our website uses cookies to remember your basket while you shop and to keep you signed in if you create an account. We also use basic analytics tools to understand which pages are most visited and how visitors move through the site. This helps us make the shopping experience smoother and identify technical issues. You can disable cookies in your browser settings, but some parts of the site, such as saving items to your basket, may not work as intended.

5. Sharing Your Information

We share your information only with service providers who help us run the service. This includes our hosting provider, delivery partners who bring your order to your door, and email or form providers who help us communicate with you. These partners are bound by confidentiality and may use your data only to perform their role in delivering our service. We do not share your information with advertisers or unrelated businesses.

6. Data Retention and Security

We keep your order history and account details for as long as your account is active, so you can reorder easily and we can handle any delivery issues. If you ask us to delete your account, we remove your personal details within a reasonable period, while keeping only what is required by law. We use secure connections and restrict access to your data to staff who need it to process orders.

7. Your Rights

You have the right to access the personal information we hold about you, to ask for corrections if something is inaccurate, and to request deletion of your data. You may also withdraw consent for any optional processing at any time. To exercise any of these rights, contact us using the details below, and we will respond within a reasonable timeframe.

8. Transparency and Honest Communication

We are committed to honest communication. We do not make misleading claims about our products, delivery times, or stock availability. We do not use fake urgency, fabricated endorsements, or pretend to be affiliated with any brand or organization we are not connected to. If we cannot deliver an item, we tell you clearly and offer a transparent substitution or refund. Our goal is to be straightforward about what we offer and how we handle your data.

9. Contact Us

If you have questions about this privacy policy, want to access or delete your data, or need help with an order, please reach out to us: